What is ITS33 and how is it used?
Effective July 1, 2007 the ITS33 contract replaced ITS23. Being an ITS33 contractor enables HUB to deliver information technology professional services, including applications systems design and development, software and systems integration, and information technology planning, across a wide range of tools and platforms

What is ITC16A and how is it used?
HP holds an ITC16A contract with the state of Massachusetts. HUB Technical Services is an authorized influencer agent for Hewlett Packard. Please visit:
www.hp.com/buy/hubtech for more information.

How do I obtain warranty service?
HUB Technical Services is an authorized service delivery partner (ASDP) and an authorized warranty delivery partner (AWDP). We facilitate corrective maintenance for HP products. To make a service request for on any of the products we support call 877-482-8324 (877-HUB-TECH) or click on the Service requests button on our home page.

What is the average response time after placing a service call?
We respond to all telephone requests within 2 hours. Your call may be referred to our 7x24 hour helpdesk for immediate response depending on the request. Onsite service response is determined by contract. Percall response is typically NBD but contract customers take precedence.